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修改於： 星期三, 18 十二月, 2019 在 9:17 AM
使用第三方工具（例如IObit卸載程序，Total Cleaner，Revo卸載程序等）清潔Nero軟件時，此類工具會刪除Nero程序文件夾和文件，但仍會在註冊表項中保留一些Nero跟踪。 這將導致安裝失敗。
在這種情況下，要再次成功安裝Nero，必須首先清除系統中所有剩餘的Nero條目。 請按照以下鏈接中的步驟進行操作：
https://nerosupport.freshdesk.com/en/support/solutions/articles/44000918833-how-can-i-remove-all-traces-of-previous-nero-programs-
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You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.
Start the new "Live Guide" and report the problem using the "Report Problem" function.
Nero KnowHow is the support app for the latest Nero products.
