Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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解决方案首页 关于Nero程序的疑问

Nero Start & Account

如何在 Nero Start 中获取我的 Nero 产品的最新更新
新的 Nero Start 提供了在线更新 Nero 产品的功能。 检查在线更新将获取以下更新两类更新： 基本组件、免费应用程序或内容包。 在 Nero 帐户 -> 我的产品页面中选择的产品中的应用程序。  假设您的 Nero 帐户中有 Nero Platinum Suite 订阅版和 Ner...
星期三, 13 九月, 2023 在 8:10 AM
如何获取VIP商店产品
VIP Store 是 Nero Start 中的应用程序商店。 它仅适用于 Nero Platinum Suite - 年许可证用户。 在VIP商店中，您可以一键直接购买附加软件。 注意：Nero Start 和其他必要组件应更新至最新版本，以确保 VIP 商店的顺利运行。   当您登录 Nero St...
星期三, 13 九月, 2023 在 5:18 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket