Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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解決方案首頁 有關 Nero 產品的問題

Nero Start 和帳戶

如何在 Nero Start 中獲取我的 Nero 產品的最新更新
新的 Nero Start 提供了在線更新 Nero 產品的功能。 檢查在線更新將獲取以下兩部分更新： 基本組件、免費應用程序或內容包。 T在 Nero 帳戶 -> 我的產品頁面中選擇的產品中的應用程序。  假設您的 Nero 帳戶中有 Nero Platinum Suite 訂閱版 和 Ne...
星期三, 13 九月, 2023 於 8:17 AM
如何獲取VIP商店產品
VIP Store 是 Nero Start 中的應用程序商店。 它僅適用於 Nero Platinum Suite - 年許可證用戶。 在VIP商店中，您可以一鍵直接購買附加軟件。 注意：Nero Start 和其他必要組件應更新至最新版本，以確保 VIP 商店的順利運行。 當您登錄 Nero...
星期三, 13 九月, 2023 於 5:21 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket