Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

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Nero Duplicate Manager Photo

Quels types de doublons puis-je trouver et supprimer avec'Nero DuplicateManager Photo' ?

A partir de Nero Platinum 2019,'Nero DuplicateManager Photo' inclut le nouveau mode'Trouver des images similaires', qui trouve les image...

Mer, 3 Juill., 2019 at 1:15 H

Le bouton "Suivant" est grisé et ne permet pas de supprimer les photos en double.

Lorsque le bouton "Suivant" est grisé et que vous ne pouvez pas supprimer les photos en double, vérifiez si une barre de progression de la détecti...

Mar, 15 Juin, 2021 at 4:09 H

Comment numériser les petites photos

Si vous voulez que Nero DuplicateManager analyse les photos de petite taille, veuillez aller dans Options\General et décocher l'option "Ignorer le...

Jeu, 31 Mars, 2022 at 12:39 H

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket