Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
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Due to the current situation there may be delays in shipping.

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Nero Score

Cómo realizar una prueba de velocidad del ordenador
Encontrará más información sobre cómo realizar un test de velocidad del ordenador en el siguiente enlace: Realizar un test de velocidad del ordenador
Vie, 13 May, 2022 a 3:28 P. M.
¿Qué debo hacer cuando vea el mensaje de error "0xc0000142"?
Este error se produce en su aplicación Nero Score porque la configuración de hardware de su máquina es demasiado baja, lo que impide que el software funcion...
Mar, 24 May, 2022 a 11:29 A. M.

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket