Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Types of error codes

Nero Failed to install with error 1152
For some user's PC with Windows 10 OS installed, the windows log in user account with space or special characters may cause installation problems. T...
Wed, 20 Nov, 2019 at 10:06 AM
Nero failed to install with error 1939/1921
You may see such errors when installing Nero software: "1939: Service 'Nero Update' (NAUpdate) could not be configured...". "1921: Se...
Fri, 27 Nov, 2020 at 9:26 AM
Nero failed to install because of error 2203.Database: c:\Windows\Installer\***.ipi. cannot open the database file. System error -2147287035
Cause The SYSTEM account has not enough permissions on folders %temp% or %system%\Installer. Resolution Grant full access to the folders %temp% or %sy...
Fri, 1 Nov, 2019 at 5:50 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket