Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Nero BackItUp

Can I backup via ‘OneDrive’ with Nero BackItUp?
Are you worried that your important files could get lost or might be unusable on your local PC due to hard disk errors, or hazardous events like storm or fi...
Thu, 7 Mar, 2019 at 2:22 PM
Can I backup via ‘Google Drive’ with Nero BackItUp?
Are you worried that your important files could get lost or might be unusable on your local PC due to hard disk errors, or hazardous events like storm or fi...
Thu, 7 Mar, 2019 at 2:25 PM
How to restore my data via ‘OneDrive’ or ‘Google Drive’ backed up with NeroBackItUp?
Nero BackItUp does not only support backing up to Microsoft OneDrive or Google Drive but can also restore your data from OneDrive and Google Drive. Nero Bac...
Thu, 7 Mar, 2019 at 2:26 PM
How to restore old backups from Nero BackItUp
The recommended way to restore a backup done with a previous version of Nero BackItUp is to install this particular version again and to use it for the rest...
Mon, 24 Jun, 2019 at 4:51 PM
Nero BackItUp explained – Local Copy, Online Copy vs Local Snapshot
Nero BackItUp is a consumer oriented solution and doesn’t utilize the typical incremental or differential backup strategies know from enterprise solutions. ...
Mon, 12 Apr, 2021 at 9:30 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

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