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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Nero Recode/Disc to Device

Nero Recode 2021 Supports 4K Export
The new generation of Nero Recode (version 23.0.x for Nero 2021 Permanent license, and 23.5.x for Nero Subscription license) supports exporting to 4K resolu...
Mon, 21 Sep, 2020 at 10:25 AM
Does Nero Recode support ripping Audio CD?
Nero Recode only supports audio file transcoding. Audio CD ripping is not available. If you need to rip CDs, please use Nero MediaHome or Disc to Device ap...
Thu, 31 Dec, 2020 at 7:48 AM
How to keep subtitles of videos after transcoding
Nero Recode Video sources come from two parts: disc and single video file. 1) Disc as Source: According to DVD specifications, DVD disc includes BUP...
Thu, 24 Jun, 2021 at 3:52 PM
Youtube video cannot shown up in Nero Recode online video
Nero Recode can display online videos when the website is able to cache videos to local hard disk while playing. However, most video websites no longer sup...
Thu, 31 Dec, 2020 at 7:47 AM
Can I convert video files to be fully compatible to disc formats like DVD or BD?
Starting with Nero 2019, in ‘Nero Recode’ you have the option to select disc compatible profiles to trans-code your files. This is very beneficial, if you ...
Thu, 7 Mar, 2019 at 11:58 AM
How to Combine Several Videos into One Video
You could easily do this with Nero Recode. There is an option 'Combine videos into one file'. Select it, all videos will be combined and output t...
Fri, 23 Aug, 2019 at 5:18 AM
"The RPC server is unavailable" error when Recode converting files. What should I do?
If Nero Recode pops up "The RPC server is unavailable" error when converting files, would you please try below steps?. 1. Unselect "Hardware...
Thu, 7 Nov, 2019 at 8:06 AM
Nero Disc to Device could not finish loading my disc. What should I do?
The problem you have encountered may be due to Disc to Device online update. Therefore, please just try to reinstall "Disc to Device" by followin...
Thu, 7 Nov, 2019 at 8:13 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

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Nero KnowHow is the support app for the latest Nero products.

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