Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

How to Solve Burn Failure with Log 'DMA Driver Error, CRC Error'

Modified on: Tue, 7 Feb, 2023 at 6:05 AM

Many factors can cause such failure. Please try the following methods:

1. Exchang data cables on the burner;

2. If you are using and external Optical Disc Drive Recorder, you can change to another USB port and try again. Some USB ports may not supply enough AC power

3. Please update the firmware or driver of the disc recoder and try again

4. Try to connect the burner to another SATA connector.

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.