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Refunds for purchases on the Microsoft Store

Modified on: Tue, 19 May, 2026 at 1:04 PM

Microsoft Store is a 3rd party game and software sales platform of the company Microsoft. Their Terms of Sales don't allow for refunds.

If you purchased the product from the Microsoft Store, Google Play Store, or App Store, please manage your purchase, subscription, or refund directly through the corresponding store account.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.