Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Nero Burning ROM

Por que não consigo encontrar/ativar o Nero CD Ripper no Nero Platinum Suite?

O Nero CD Ripper é um produto lançado exclusivamente na Microsoft Store (https://apps.microsoft.com/detail/9NSNQ0CPD06G) e não está incluído no Nero Platinu...

Seg, 22 Jun, 2026 na (o) 4:21 PM

Como criar um atalho para o Nero CD Ripper?

Alguns usuários acham difícil localizar o ícone do Nero CD Ripper e precisam acessar a Microsoft Store todas as vezes para abri-lo. Na verdade, o ícone do ...

Ter, 14 Jul, 2026 na (o) 11:28 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket