Nero Support

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Most customers are interested in the following topics:

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Solution home Solutions to general questions

Compatibility

Can I use Nero software on Apple iOS, iPadOS and macOS?
We offer a range of apps for iOS, iPadOS and macOS that provide various Nero features.  You can explore and download these apps in the Nero AG for App...
Mon, 24 Nov, 2025 at 4:06 PM
Is there a Nero software for Linux operating system?
No, we do not. The majority of our Nero desktop software requires a Windows operating system. We also offer some applications based on iOS and macOS.
Mon, 24 Nov, 2025 at 2:38 PM
Which Nero program can copy content from commercial DVDs?
Please note that Nero software cannot be used to copy commercially protected DVDs, CDs, or Blu-rays. 
Wed, 26 Nov, 2025 at 11:39 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket