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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Solution home Questions about Nero products

Nero Screen Recorder

Is Nero Screen Recorder Pro included in Nero Platinum Suite？
Nero Platinum Suite includes the basic version of Nero Screen Recorder. However, the Pro version — which offers advanced features — is available separately....
Fri, 31 Oct, 2025 at 11:00 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket