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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Solution home Questions about Nero products

Nero AI Video Upscaler

How to use Nero AI Video Upscaler(User Guide)
Please get the latest User Guide for Nero AI Video Upscaler from page below. Thanks. https://pcai.nero.com/user-guide/video-upscaler-quick-start?utm_sou...
Mon, 10 Nov, 2025 at 4:14 AM
Is Nero AI Video Upscaler Pro inlcuded in Nero Platinum Suite?
No, Nero AI Video Upscaler Pro isn’t part of the Nero Platinum Suite. For more information, please visit the Nero AI Video Upscaler Pro product page. h...
Fri, 31 Oct, 2025 at 10:25 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket