Windows Store is the 3rd party game and software sales platform of the company Microsoft. The orders are managed by Microsoft. Nero Support is unable to handle the orders of Windows Store. 

1. First please make sure you installed app are from Microsoft Store, like Nero CD Ripper, DVD CD Blu-ray Burner - Nero Express，DVD CD Blu-ray Burner - Nero Burning ROM，DVD CD Blu-ray Burner - Nero Burning ROM PRO, etc.

2. Please make sure you have login your purchased account in Microsoft Store.

3. Please check again your orders are valid in Microsoft Store:

• Open Microsoft Store, log into your Microsoft account. Click the Profile button and click 'Manage account and devices' to open Microsoft web page.

• In the web page. click 'Services & subscriptions' section. Check with your subscriptions. 
  If you purchased with lifetime plan, please click 'Order history' section.