Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

Hi H1 tag

Hi H2 tag

Hi H3 tag

Hello World

How to Back up Hidden Folders

Modified on: Sun, 8 Jan, 2023 at 11:26 AM

Nero BackItUp doesn't support backup hidden folders. You need to disable the hidden attribute of the folder first.

1. Open the folder Properties window. Uncheck the Hidden option of Attributes. Click 'Apply'.

2. Select 'Apply changes to this folder, subfolders and files' on Confirm Attribute Changes Dialog. Click 'OK'.

3. Run Nero BackItUp. Select the folders to back up.

PS: The system %appdata% folder is hidden by default. According to Nero BackItUp's design, Nero BackItUp doesn't support backup %appdata% folder even though changing the folder property.

Did you find it helpful? Yes No

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.