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Update function is not available/“Nero Update is not installed” shows in Nero Control Center. What should I do?

Modified on: Wed, 22 Mar, 2023 at 6:50 AM

Please try to reinstall "Nero Update" by following steps:

1. Please download zip file from here to your PC. Unzip it.

2. Run "uninstallupdate.bat". This will uninstall old Nero Update on your PC if it installed before.

3. Run "nero.update.msi", it will install new Nero Update on your PC

After completing the installation process, check if is working properly.

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket