Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Due to the current situation there may be delays in shipping.

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Is support included?

Modified on: Thu, 7 Mar, 2019 at 2:33 PM

Customer satisfaction is a central part of our company - that is why we offer permanent VIP support to all Nero Platinum Suite customers. From installation aids to burning solutions or video editing techniques, we are here for you!

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Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.