Nero Support

您今天需要什麼樣的支援?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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技術問題

我遇到了技術問題,如何才能獲得技術支援?
當您遇到了一個技術問題,為了更好的像技術支援描述清楚您的問題,以便獲得更快的支持,請您 1.描述您的操作步驟。您是運行了哪個Nero產品,做了什麼操作,遇到了什麼問題。 2.提供問題的截圖。 3.提供NeroSupport.zip。請按以下步驟生成該檔案:     1)請從htt...
星期二, 18 二月, 2020 at 11:14 AM
如果在將NeroSupport.cab或其他日誌文件發送到Nero(feedback@nero.com)時遇到問題,我該怎麼辦?
1.您可以將NeroSupport.cab上傳到任何云存儲並共享下載鏈接給我們。 2.您可以更改使用另外一個電子郵件,將NeroSupport.cab文件發送給我們,但別忘了在新的電子郵件中寫清楚您之前反饋問題的歷史記錄,以便於讓我們盡快了解您的問題。 3.由於某些電子郵件客戶端會阻止.cab文...
星期四, 18 四月, 2019 at 5:54 AM

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