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Due to the current situation there may be delays in shipping.

技術問題

我遇到了技術問題,如何才能獲得技術支援?
當您遇到了一個技術問題,為了更好的像技術支援描述清楚您的問題,以便獲得更快的支持,請您 1.描述您的操作步驟。您是運行了哪個Nero產品,做了什麼操作,遇到了什麼問題。 2.提供問題的截圖。 3.提供NeroSupport.zip。請按以下步驟生成該檔案:     1)請從htt...
星期二, 18 二月, 2020 at 11:14 AM
購買帶序列號的Nero版本時,我該怎麼辦?(檢查是否安裝了試用版)
1. 如果您在計算機上安裝了Nero試用版: 無需再次重新安裝,您可以將原始Nero序列號添加到Nero ControlCenter以將其激活為原始版本。 2. 如果您沒有Nero應用程序(例如Nero 2019 Platinum)或計算機上安裝不正確: 請首先確保已從Windows控制...
星期四, 18 四月, 2019 at 6:09 AM
如果在將NeroSupport.cab或其他日誌文件發送到Nero(feedback@nero.com)時遇到問題,我該怎麼辦?
1.您可以將NeroSupport.cab上傳到任何云存儲並共享下載鏈接給我們。 2.您可以更改使用另外一個電子郵件,將NeroSupport.cab文件發送給我們,但別忘了在新的電子郵件中寫清楚您之前反饋問題的歷史記錄,以便於讓我們盡快了解您的問題。 3.由於某些電子郵件客戶端會阻止.cab文...
星期四, 18 四月, 2019 at 5:54 AM

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