Nero Support

今天我们能为您做些什么?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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技术问题

我遇到了一个技术问题,如何能得到技术支持?
当您遇到了一个技术问题,为了更好的像技术支持描述清楚您的问题,以便获得更快的支持,请您: 1. 描述您的操作步骤。您是运行了哪个Nero产品,做了什么操作,遇到了什么问题。 2. 提供问题的截图。 3. 提供NeroSupport.zip。请按以下步骤生成该文件:     1)请从“h...
星期二, 18 二月, 2020 at 11:19 AM
如果在将NeroSupport.cab或其他日志文件发送到Nero(feedback@nero.com)时遇到问题,我该怎么办?
1.您可以将NeroSupport.cab上传到任何云存储并共享下载链接给我们。 2.您可以更改使用另外一个电子邮件,将NeroSupport.cab文件发送给我们,但别忘了在新的电子邮件中写清楚您之前反馈问题的历史记录,以便于让我们尽快了解您的问题。 3.由于某些电子邮件客户端会阻止.cab文...
星期四, 18 四月, 2019 at 5:48 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

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New support ticket

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