Nero Support


Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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当您遇到了一个技术问题,为了更好的像技术支持描述清楚您的问题,以便获得更快的支持,请您: 1. 描述您的操作步骤。您是运行了哪个Nero产品,做了什么操作,遇到了什么问题。 2. 提供问题的截图。 3. 提供。请按以下步骤生成该文件:     1)请从“h...
星期二, 18 二月, 2020 at 11:19 AM
1.您可以将NeroSupport.cab上传到任何云存储并共享下载链接给我们。 2.您可以更改使用另外一个电子邮件,将NeroSupport.cab文件发送给我们,但别忘了在新的电子邮件中写清楚您之前反馈问题的历史记录,以便于让我们尽快了解您的问题。 3.由于某些电子邮件客户端会阻止.cab文...
星期四, 18 四月, 2019 at 5:48 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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