Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Suporte ao cliente

Eu uso o endereço de e-mail do para contactar o suporte Nero, mas nunca recebo resposta. O que devo fazer?
Até agora o Suporte Nero já recebeu dezenas de e-mails enviados por clientes de endereços de e-mail como "outlook_[longa série de letras e números]@out...
Ter, 24 Mar, 2020 at 11:55 AM
Como cancelar a assinatura dos boletins Nero Email Newsletters
Nesta página da web, você pode assinar os boletins informativos Nero Email, ou cancelar a assinatura dos boletins informativos.
Qui, 24 Jun, 2021 at 4:29 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Nero version

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Here you can find all download links, including for older versions
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