Nero Support


Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Technical Issues

問題を正しく把握するために、以下のことをお願いしています。 1.問題が発生するまでのステップを説明してください。 2.問題の画面のスクリーンショットや写真は、問題を正しく把握するために役立ちます。 という、問題を分析するファイルのご提供をお願いしています。   1)&...
火, 18 2月, 2020 at 8:45 午前
NeroSupport.cabや他のログファイルをNero(に送信できない場合はどうしたらいいですか? をクラウドにアップロードしそのリンクをお送りください。 2.別のメールアドレスから file をお送りください。(問題を把握するために、それまでのメールでの  やり取りを 忘れずに、新しいサポートチケットにも加えてください。) 3.Nero...
火, 14 1月, 2020 at 10:45 午前

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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Discover our latest bargains
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