Nero Support

Comment pouvons-nous vous aider aujourd’hui ?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Mode de paiement

Quels sont les modes de paiement que je peux utiliser ?
Lorsque vous achetez la Nero Platinum Suite, vous bénéficiez des mêmes options de paiement que pour un achat unique. Vous pouvez payer par PayPal, carte de ...
Mer, 13 Mars, 2019 at 3:35 H
Comment puis-je payer ?
Actuellement, nous offrons à nos clients une licence d'un an. Cela signifie que le montant de l'achat sera débité de votre compte bancaire au débu...
Mer, 13 Mars, 2019 at 3:42 H
Comment changer de mode de paiement ?
Vous pouvez payer via PayPal, carte de crédit, débit direct et virement bancaire instantané. Si vous souhaitez changer de mode de paiement, vous pouvez ou...
Mar, 24 Mars, 2020 at 12:50 H

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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Discover our latest bargains
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A partner you can rely on
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