Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Ventas a terceros

Reembolsos por compras en Steam
Steam es una plataforma de venta de software y juegos de la empresa Valve. Por lo general, puede obtener un reembolso por cualquier producto digital comprad...
Vie, 28 Jun, 2019 at 10:34 A. M.
Reembolsos por compras en la Tienda de Windows
Windows Store es una plataforma de venta de juegos y software de terceros de la empresa Microsoft. Sus condiciones de venta no permiten reembolsos.
Vie, 28 Jun, 2019 at 11:14 A. M.
¿Se puede considerar una oferta de Nero Platinum Suite de menos de 10 € en eBay (o similar) como una copia legítima?
Por supuesto, hay ventas legítimas de productos Nero a través de eBay y plataformas similares. Muchos de nuestros revendedores oficiales venden el producto ...
Vie, 28 Jun, 2019 at 11:10 A. M.
Cómo cancelar la suscripción de la aplicación Microsoft Store
En el caso de las aplicaciones instaladas desde Microsoft Store, por ejemplo Nero DVD Player, la compra y la suscripción son gestionadas por Microsoft Store...
Mar, 24 Mar, 2020 at 11:36 A. M.

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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Discover our latest bargains
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