Nero Support

¿Cómo podemos ayudarte?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Hello World

Problemas técnicos

He encontrado un problema técnico con mi software. ¿Qué debo hacer para obtener ayuda?
Por favor, siga estos pasos para que podamos ayudarle con su problema: 1) Por favor, descargue el archivo " "* en su disco ...
Lun, 17 Feb, 2020 at 3:19 P. M.
¿Qué debo hacer si tengo problemas para enviar u otros archivos de registro a Nero (
1. Puedes subir a cualquier nube y compartir el enlace con nosotros. 2. Puede cambiar a otro correo electrónico y enviarnos el archivo Nero...
Mar, 24 Mar, 2020 at 11:22 A. M.

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

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