Nero Support

¿Cómo podemos ayudarte?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Método de pago

¿Qué métodos de pago puedo utilizar?
Cuando usted compra el Nero Platinum Suite, tiene a su disposición las mismas opciones de pago que para una compra única. Puede pagar con PayPal, tarjeta de...
Mie, 13 Mar, 2019 at 3:36 P. M.
¿Cómo puedo pagar?
Actualmente ofrecemos a nuestros clientes una licencia de 1 año. Esto significa que el importe de la compra se cargará en su cuenta bancaria al principio de...
Mie, 13 Mar, 2019 at 3:42 P. M.
¿Cómo cambiar el método de pago?
Puede pagar a través de PayPal, tarjeta de crédito, débito directo y transferencia bancaria instantánea. Si desea cambiar su método de pago, puede abrir N...
Mar, 24 Mar, 2020 at 12:53 P. M.

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

Get the upgrade »

Fast help and access to a large knowledge database
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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
Click through our product range
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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Discover our latest bargains
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