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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
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Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

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Nero Burning ROM

How to burn disc when using Remote desktop
1. Click on the Windows +R to open the Start Menu. 2. Enter gpedit.msc into the search box and hit the [Enter] key on your keyboard. This will open the Loc...
Fri, 4 Jun, 2021 at 8:46 AM
What can I do if my disc drive could not read the UDF disc burnt by Nero
In Nero Burning ROM there are different compilation you can choose.   If you burned a UDF disc but the compatibility of your disc drive and UDF is not so g...
Fri, 20 Aug, 2021 at 9:06 AM
Why there is no Burn to ISO Option for Audio CD?
According to wikipedia: "ISO images are not able to store and recreate CD-Audio discs, due to the fact that CD-Audio discs do not use a computer file ...
Tue, 5 Apr, 2022 at 7:17 AM
How to open a .nrg file?
The .nrg file can't be opened directly by Nero Burning ROM. You can burn your nrg file to disc by Nero Burning ROM.  Or use the disc drive software li...
Sun, 8 May, 2022 at 9:04 AM
How to Make Your Songs Play in the Right Order?
Please create with Audio CD compilation. It will play in the order that you added the files. If you create with other compilation which will burn in fact a...
Sun, 8 May, 2022 at 9:11 AM
Why the CD could not be played in my car/player?
Many CD players cannot read rewritable CDs (CD-RW). You should therefore use normal CD-ROMs for burning Audio CDs.
Sun, 8 May, 2022 at 8:56 AM
How to burn a MP3 CD
In Nero Express,there is an compilation Juckbox Audio CD which create a CD with all your favorite MP3, WMA, or Nero AAC files that can be played back on any...
Fri, 10 Jun, 2022 at 6:09 AM
Does Nero support BD DL and BD XL disc?
Nero Burning ROM and Neo Express supports burning to BD DL (50GB) and BD XL(100GB or higher) discs. Nero Video supports burning to BD DL (50GB). It does no...
Thu, 9 Jun, 2022 at 6:58 AM
The write speed only has 2x option, I want a higher write speed.
The write speed depends on your disc and disc burner.  Nero Burning ROM automatically detects the disc burner and disc and lists the available write speed.
Thu, 9 Jun, 2022 at 7:00 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket