Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »

How can I remove all traces of previous Nero programs? Learn more »

Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:

Due to the current situation there may be delays in shipping.

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Nero Start & Account

Nero Start v26.6 and higher: how to revert to previous UI layout?

Since the new Nero Start always displays the most recent product under your account at the top. If you want to place your old product at the top or use a di...

Fri, 22 Nov, 2024 at 3:07 AM

How to delete the temporary files in Nero Start

Thanks for your email. If you get an error message that the Nero update failed to download in Nero Start, there might be some network issue. Generally, yo...

Mon, 28 Aug, 2023 at 7:03 AM

Other options

Request for order overview

Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

Cleverbridge-URL

Problems with older Nero application

You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

Report problems in the Nero software

Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket