Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Solution home How the order process works

Ordering Nero Products

Is a Nero Platinum on eBay (or similar) for less than 10 US$ legitimate?
There are, of course, legitimate sales of Nero products on eBay and similar platforms. Many of our official re-sellers are selling the box product there and...
Thu, 27 Jun, 2019 at 9:44 AM
How to update the address for billing and delivery
To update the personal address for billing and delivery, please contact 2Checkout with your profile information and order reference number: Phone:www.2co.c...
Wed, 5 Mar, 2025 at 7:15 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket