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Nero Start & Nero Account

[Nero 2021]How to get the latest updates of my Nero Products in Nero Start
Released in Sep, 2020, the new Nero Start provides the function for online updating your Nero products. Checking for Online Updates will get the updates fo...
Thu, 17 Dec, 2020 at 9:11 AM
[Nero 2021]How to change my product in Nero Start
If you have multiple products in your Nero account (e.g. Nero Platinum 2021, Nero Platinum 2020, or Nero Platinum Suite), Nero Platinum Suite is usually the...
Thu, 17 Dec, 2020 at 9:13 AM
[Nero 2021]How to obtain products from VIP Store
VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase a...
Thu, 17 Dec, 2020 at 9:14 AM
Why does Nero Start show the “Repair Nero Product” screen and how to continue?
Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero prod...
Wed, 23 Sep, 2020 at 3:20 PM
What can I do if Nero program shows 'Your product status can not be verified'
In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at lea...
Tue, 22 Dec, 2020 at 10:26 AM
I bought the latest Nero from Nero.com. But why there is no serial number?
Thank you for choosing Nero software. Previously, when you bought Nero, you got a 32-bit code serial number. Now if you purchase new Nero software in Ne...
Wed, 27 Nov, 2019 at 9:54 AM
I bought Nero from Nero.com website and got the 8-bit code. How can I unlock my product after installation?
When purchasing the Platinum Suite, your Nero Account is automatically created based on the email address you entered during online purchase. Once your ord...
Mon, 30 Dec, 2019 at 4:24 AM
[Nero 2020]I have bought Nero and got the 32-bit Activation code. How can I unlock my product after installation?
If you do not purchase Nero Platinum Suite directly from Nero.com, but via e.g. Amazon, eBay, Software Store, etc., you will get the 32-bit activation code ...
Wed, 16 Dec, 2020 at 6:49 AM
How to fix error “Network or service is not available” in Nero Start
You can enjoy your benefits of your product or subscription after signing in to your Nero Account. If you are experiencing connectivity issues, however, the...
Tue, 7 Apr, 2020 at 11:36 AM
I have paid for Nero but why my Nero Platinum shows as Trial?
In Nero Start, have you logged in with your Nero Account correctly? If you bought Nero product via Nero.com, you need to log in with the email address whic...
Mon, 30 Dec, 2019 at 7:48 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket