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Note:

Due to the current situation there may be delays in shipping.

Nero Start & Nero Account

[Nero 2021]How to get the latest updates of my Nero Products in Nero Start
Released in Sep, 2020, the new Nero Start provides the function for online updating your Nero products. Checking for Online Updates will get the updates fo...
Thu, 17 Dec, 2020 at 9:11 AM
What Can I Do if Update in Nero Start Fails?
When you fail to install or update an application in Nero Start, you can try the following methods to solve it. Nero applications(e.g. Nero MediaHome, Nero...
Sun, 7 Feb, 2021 at 8:49 AM
[Nero 2021]How to change my product in Nero Start
If you have multiple products in your Nero account (e.g. Nero Platinum 2021, Nero Platinum 2020, or Nero Platinum Suite), Nero Platinum Suite is usually the...
Thu, 28 Jan, 2021 at 7:15 AM
[Nero 2021]How to obtain products from VIP Store
VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite - yearly license users. In the VIP Store, you can directly purchase a...
Thu, 17 Dec, 2020 at 9:14 AM
Why does Nero Start show the “Repair Nero Product” screen and how to continue?
Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero prod...
Wed, 23 Sep, 2020 at 3:20 PM
What can I do if Nero program shows 'Your product status can not be verified'
In recent update, for Nero 2020 and Nero 2021 lifetime license e.g. Nero Platinum or Standalone products, it is required to log in your Nero Account at lea...
Tue, 22 Dec, 2020 at 10:26 AM
I bought the latest Nero from Nero.com. But why there is no serial number?
Thank you for choosing Nero software. Previously, when you bought Nero, you got a 32-bit code serial number. Now if you purchase new Nero software in Ne...
Wed, 27 Nov, 2019 at 9:54 AM
I bought Nero from Nero.com website and got the 8-bit code. How can I unlock my product after installation?
When purchasing the Platinum Suite, your Nero Account is automatically created based on the email address you entered during online purchase. Once your ord...
Mon, 30 Dec, 2019 at 4:24 AM
I have bought Nero and got the 32-bit Activation code. How can I unlock my product after installation?
If you do not purchase Nero Platinum Suite directly from Nero.com, but via e.g. Amazon, Software Store, etc., you will get the 32-bit activation code in the...
Tue, 2 Feb, 2021 at 4:27 AM
How to fix error “Network or service is not available” in Nero Start
You can enjoy your benefits of your product or subscription after signing in to your Nero Account. If you are experiencing connectivity issues, however, the...
Tue, 7 Apr, 2020 at 11:36 AM

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    Problems with older Nero application

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    Report problems in the Nero software

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