Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


Due to the current situation there may be delays in shipping.

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Customer Support

I use email address to contact Nero Support but never get response. What should I do?
By now Nero Support has received dozens of emails sent by customers from email addresses like "outlook_[long series of letters and numbers]
Tue, 17 Sep, 2019 at 1:13 PM
How to unsubscribe from Nero Email Newsletters
In this webpage, you could subscribe Nero Email newsletters, or unsubscribe newsletters. If you still get Nero em...
Wed, 21 Oct, 2020 at 11:11 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket