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Technical Issues

These are articles regarding technical issues.

I have encountered a technical issue. How can I get help?
To help us get a better understanding of the problem, please  describe the steps you have done up until the problem occurred. Screenshots or photos of...
Wed, 4 Mar, 2020 at 6:44 AM
What should I do when purchasing a Nero version with a serial number ?(Check if a trial version is installed or not)
1. If you have Nero trial version installed on computer: There is no need to go over installation again, you can add original Nero serial number to Nero C...
Thu, 18 Apr, 2019 at 5:52 AM
What should I do when having problems to send NeroSupport.cab or other log files to Nero(feedback@nero.com)?
1.You can upload NeroSupport.cab to any cloud and share the link to us. 2.You can change to another email and send us the NeroSupport.cab file . (don'...
Fri, 10 May, 2019 at 3:54 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    Nero KnowHow Plus Installer

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Live Guide in Nero Software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

    Download on App Store
    Download on Google Play
    Get it on Windows Store

How can I get help in other ways?

New support ticket