Nero Support

How can we help you today?

Most customers are interested in the following topics:

How to Install Nero software after I buy it in Nero.com? Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »

NOTE ON DELIVERY TIMES:


Due to the current situation there may be delays in shipping.

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Installation FAQ

I could not find Nero on my desktop after installing finishes. How to create Nero shortcut
Usually, when installing Nero products, the desktop icon should be automatically created on your desktop. If this does not happen automatically, you can...
Fri, 1 Nov, 2019 at 4:54 AM
How can I uninstall my Nero program under Windows 10?
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Thu, 6 Jun, 2019 at 10:47 AM
[Nero 2020]How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Thu, 31 Dec, 2020 at 3:22 AM
[Nero 2020] How to change the Language of Nero software?
Nero ControlCenter controls the displaying language of Nero software. For changing language, would you please run Nero ControlCenter from Nero Start or...
Thu, 17 Dec, 2020 at 9:19 AM
What is WiFi+Transfer?
WiFi+Transfer is a client which works with DriveSpan app(in mobile device). You could run DriveSpan app, control it to detects WiFi+Transfer on PC, connects...
Wed, 24 Feb, 2021 at 10:39 AM
How to Activate Steganos Password Manager 22 with My Serial Key
In Christmas Bundle, one of our partner's program is Steganos Password Manager 22. In your order information email, you get the serial key of your Steg...
Wed, 20 Jan, 2021 at 8:24 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

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