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Due to the current situation there may be delays in shipping.

Installation FAQ

[Nero 2020]How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Thu, 31 Dec, 2020 at 3:22 AM
[Nero 2020] How to change the Language of Nero software?
Nero ControlCenter controls the displaying language of Nero software. For changing language, would you please run Nero ControlCenter from Nero Start or...
Thu, 17 Dec, 2020 at 9:19 AM
I have a new computer and need to move my Nero software to it. What should I do
If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows: For Nero...
Wed, 15 Apr, 2020 at 7:12 AM
How to disable the automatically running of "WiFi+Transfer" when startup PC
Thank you for your review and sorry for the inconvenience! If you don’t use "WiFi+Transfer" often, and it will start automatically every time ...
Thu, 3 Dec, 2020 at 7:00 AM
How to Activate Steganos Password Manager 22 with My Serial Key
In Christmas Bundle, one of our partner's program is Steganos Password Manager 22. In your order information email, you get the serial key of your Steg...
Wed, 20 Jan, 2021 at 8:24 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket