Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Installation FAQ

I have installed Nero software. Where to enter my new activation code
In Nero Start, click the icon in the top right corner. Click Manage my account link: In My Products tab, click Activate more products button. Enter yo...
Wed, 11 Aug, 2021 at 9:51 AM
[Nero 2021] Is Internet Connection Required?
The answer is Yes.  For Nero Platinum yearly subscription license, you need Internet and keep your Nero Account logged in all the time, in order to take...
Thu, 17 Dec, 2020 at 9:33 AM
[Nero 2021] How to change the Language of Nero programs?
Started from Nero version 2021, we move all functions of Nero Control Center to Nero Start. So you won't find Nero Control Center any more after instal...
Tue, 29 Jun, 2021 at 1:46 PM
[Nero 2021]How to Customize Installation Settings in Nero 2021 installer?
If you place order for Nero 2021 Platinum or Nero subsctipion Platinum versions, you will get a full offline installer.  The installer allows you to cus...
Tue, 29 Jun, 2021 at 3:51 PM
I have a new computer and need to move my Nero software to it. What should I do
If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows: For Nero...
Wed, 11 Aug, 2021 at 9:13 AM
How to Install Nero software after I buy it in
After you buy Nero Platinum or other Nero 2020 software from, you will get an Order Information email with: software Download Link your 8-bit in...
Tue, 24 Dec, 2019 at 6:25 AM
[Nero 2020]How can I customize installation settings?
When installing Nero software, you could customize the installation location and installed applications. If you are running stub installer, in the EULA ...
Wed, 16 Dec, 2020 at 9:27 AM
How can I remove all traces of previous Nero programs?
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Thu, 3 Sep, 2020 at 4:46 AM
Do I need to uninstall older Nero versions before I install a new Nero product version?
Nero products work side by side, meaning that you can install a latest version and leave a former version installed on the same system. Both versions will...
Thu, 7 Mar, 2019 at 11:18 AM
[Nero 2019]How many PCs can I install my version of Nero on?
To use your Nero software after installation, you must activate it with your serial number. A serial number cannot be used on more than one computer, it onl...
Fri, 15 Nov, 2019 at 9:22 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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