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Installation FAQ

How to Install Nero software after I buy it in Nero.com?
After you buy Nero Platinum or other Nero 2020 software from Nero.com, you will get an Order Information email with: software Download Link your 8-bit in...
Tue, 24 Dec, 2019 at 6:25 AM
How can I remove all traces of previous Nero programs?
Please do NOT use any tool created by other companies (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.) to uninstall Nero software. Such tools...
Thu, 3 Sep, 2020 at 4:46 AM
Do I need to uninstall older Nero versions before I install a new Nero product version?
Nero products work side by side, meaning that you can install a latest version and leave a former version installed on the same system. Both versions will...
Thu, 7 Mar, 2019 at 11:18 AM
[Nero 2019]How many PCs can I install my version of Nero on?
To use your Nero software after installation, you must activate it with your serial number. A serial number cannot be used on more than one computer, it onl...
Fri, 15 Nov, 2019 at 9:22 AM
How can I customize installation settings?
When installing Nero software, you could customize the installation location and installed applications. If you are running stub installer, in the EULA ...
Tue, 26 Nov, 2019 at 10:58 AM
I could not find Nero on my desktop after installing finishes. How to create Nero shortcut
Usually, when installing Nero products, the desktop icon should be automatically created on your desktop. If this does not happen automatically, you can...
Fri, 1 Nov, 2019 at 4:54 AM
Where can I find the installers of Nero 2019, 2018 and all earlier versions?
In Nero website, click here , you could find the installers of all previous Nero software. You need to have your serial number to install your old Nero ver...
Wed, 18 Dec, 2019 at 6:56 AM
How can I uninstall my Nero program under Windows 10?
Nero software cannot be uninstalled via Windows 10 ‘Apps & Features’ but must be uninstalled via ‘Control Panel > Programs > Programs and Feature...
Thu, 6 Jun, 2019 at 10:47 AM
How can I uninstall specified application out of Nero software?
I would like to uninstall one or several applications which I do not use from Nero software, and keep other applications installed at the same time. What sh...
Tue, 12 Nov, 2019 at 3:36 AM
How to change the Language of Nero software?
Nero ControlCenter controls the displaying language of Nero software. For changing language, would you please run Nero ControlCenter from Nero Start or...
Thu, 19 Dec, 2019 at 11:07 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket