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Note:

Due to the current situation there may be delays in shipping.

Installation Problems

No Nero shortcut is on my desktop after installation. How to create Nero shortcut?
Nero Start creates a desktop shortcut for itself on the first start. Please go to your Windows Start Menu > Nero > Nero Start to launch it. Afterwards...
Fri, 15 Nov, 2019 at 8:40 AM
What can I do when online installers fail to install Nero software?
We deliver online installers (the .exe file sized around 3MB) to customers to install the Nero Software. The advantage is every time when installing, the on...
Thu, 6 Feb, 2020 at 10:47 AM
Nero failed to install because the Windows user account includes a space between the words (e.g "C:\Users\John Smith\")
For some user's PC with Windows 10 OS installed, the windows log in user account with space or special characters may cause installation problems. ...
Wed, 20 Nov, 2019 at 9:58 AM
Nero Failed to install with error 1152
For some user's PC with Windows 10 OS installed, the windows log in user account with space or special characters may cause installation problems. ...
Wed, 20 Nov, 2019 at 10:06 AM
I have ever used some tools to clean Nero software. Now Nero failed to install
When cleaning Nero software with third party tools (e.g. IObit Uninstaller, Total Cleaner, Revo Uninstaller, etc.), such tools delete Nero program folders a...
Fri, 15 Nov, 2019 at 9:06 AM
Nero failed to install because Microsoft VC Redist 20XX installation fails
If you install Nero program and see the error 'The installation of Microsoft VC Redist 2015(x86) has failed', please follow below steps: 1. Open ...
Thu, 23 Apr, 2020 at 5:09 AM
Nero failed to install with message some folder is unavailable. The folder is where I installed old Nero version.
Maybe you have experienced installation failed because the directory is not available. The message may look like below:   This is because you used to have...
Thu, 21 Nov, 2019 at 6:12 AM
Nero failed to install with error 1939/1921
You may see such errors when installing Nero software: "1939: Service 'Nero Update' (NAUpdate) could not be configured...". "1921: ...
Wed, 6 Nov, 2019 at 9:46 AM
Nero applications fail to run and saying some dlls(e.g. MSVCP140.dll, api-ms-win-crt-runtime-l1-1-0.dll, etc) are missing
If below error message is shown, it indicates these files are missing from Microsoft Visual C++ Redistributable (x86) .  MSVCP140.DLL(or similar file name...
Fri, 1 Nov, 2019 at 4:58 AM
Nero failed to install with message shows 'please install Windows 8.1 April 2014 Update' on my Windows 8.1
On Windows 8.1, Nero software requires some Windows updates. 1. Please open Control Panel->Windows update, install all Microsoft recommend update, resta...
Fri, 1 Nov, 2019 at 4:57 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information about our previous Nero products. Click on the following button to access the database:

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket