Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Nero Burning ROM/Nero Express

How can I create and burn ISO images with Nero Burning ROM?
Nero Burning ROM allows you to create two different types of disc images. ‘Nero Image Files’ (*.nrg) consist of a proprietary Nero Disc Image format that c...
Thu, 7 Mar, 2019 at 2:27 PM
Why do I get the error ‘Burn process failed …’ while Burning a Disc and how to fix the Issues?
While using Nero Burning ROM or Nero Express for burning content to a disc, you may come across the error message ‘Burn process failed …’. So, what does th...
Fri, 10 May, 2019 at 3:49 PM
Blu-Ray/DVD burner is recognized as CD burner
Would you please try below proposals? 1. Please check if there is new driver for your burner and firmware. Please update if there is. 2. Please check the ...
Wed, 25 Nov, 2020 at 11:58 AM
Nero applications do not detect my disc burner
If your disc burner is not detected at all, it maybe caused by Nero applications that are being blocked by Windows 10's ransomware protection. &...
Thu, 29 Jul, 2021 at 9:54 AM
What should I do if I want to create a DVD that plays on my DVD player
If you have already got the DVD video folder structure with .VOB, .IFO/.BUP files, you could use Nero BurningROM to burn DVD. 1. New a Compilation. Select ...
Mon, 17 Jun, 2019 at 10:21 AM
Burned DVD showing "Temporary Burn Folder" in place of a real folder
It appears that there is additional desktop.ini file in your source files. Explorer reads that file and finds that this particular folder has localized name...
Thu, 3 Dec, 2020 at 9:06 AM
Burn a Bootable Disc
To create a bootable disc, proceed as follows:  1.Click the New button in the main Nero Burning ROM screen. ->The New Compilation window is opened....
Wed, 27 Jan, 2021 at 9:40 AM
How to active LightScribe feature?
Generally you should install the LightScribe software to activate the LightScribe features. Contact us if you have any fu...
Wed, 27 Jan, 2021 at 9:40 AM
Enable access to Gracenote online database
If you can't find the context menu of 'Get metadata', you can enable it in menu "File->Options->Database", checked option &qu...
Wed, 27 Jan, 2021 at 9:41 AM
Burning ROM is installed and activated, but Nero Express is not activated in Nero Start.
Very sorry for causing inconvenience! Nero Express is not contained in Nero BurningRom standalone product. Nero Express is sold in offline stores.  It ...
Wed, 10 Mar, 2021 at 6:57 AM

Other options

    Request for order overview

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    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

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