Nero Support

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Most customers are interested in the following topics:

How to Install Nero software after I buy it in Learn more »
How can I remove all traces of previous Nero programs? Learn more »
Do I need to uninstall older Nero versions before I install a new Nero product version? Learn more »


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Nero Platinum Suite FAQ

I have Nero Platinum yearly subscription license. How can I upgrade to Nero Platinum 2021?
If you bought Nero Platinum as a subscription, you can upgrade to the latest Nero Platinum 2021 version for free. There are 2 ways to get the latest Nero 2...
Thu, 17 Dec, 2020 at 9:48 AM
Licensing Models for Nero Platinum Suite
Nero Platinum Suite is available on two different licensing models: The first model is a subscription. With the subscription, you purchase a 1 year lice...
Wed, 18 Sep, 2019 at 2:04 PM
What are the benefits of a 1-year license?
• Free updates and upgrades: Nero Platinum Suite keeps you up to date. Updates and upgrades are included in the price and are automatically delivered to your...
Thu, 7 Mar, 2019 at 2:33 PM
Will the costs increase in the subsequent year?
The original offer price also remains valid when you renew your 1-year license. This means that you pay the same price permanently, no matter how long you w...
Thu, 7 Mar, 2019 at 2:34 PM
How to renew a 1-year license?
The 1-year license allows us to automatically renew your license for you. There is nothing else for you to do than to relax and enjoy your product. 
Thu, 7 Mar, 2019 at 2:34 PM
Is support included?
Customer satisfaction is a central part of our company - that is why we offer permanent VIP support to all Nero Platinum Suite customers. From installation ...
Thu, 7 Mar, 2019 at 2:33 PM
What is the Nero Platinum Suite?
Nero Platinum Suite is a 1-year license that gives you unlimited access to your Nero software. You will benefit especially from free upgrades and updates of...
Wed, 25 Mar, 2020 at 12:48 PM
What are the different payment plans for Nero Platinum?
You probably still remember the outdated procedure where you had to buy and install the new Nero version each year to stay up to date. We now offer Nero Pla...
Wed, 25 Mar, 2020 at 12:53 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket

Here you can find the complete overview of individual Nero products
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Upgrade Center
Here you can find the latest
Nero version

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Nero Hardware
Discover practical and useful hardware gadgets
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Online Shop
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Business Solutions
For companies, public bodies, educational institutions etc.
Nero Volume Licenses »

Here you can find all download links, including for older versions
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