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Nero Platinum Suite FAQ

I am a yearly subscription user. How can I upgrade to the new Nero Platinum?
If you bought Nero Platinum as a subscription, you can upgrade to the latest Nero Platinum for free. 1. Please download and install the new version: cli...
Mon, 27 Jan, 2020 at 11:39 AM
Licensing Models for Nero Platinum Suite
Nero Platinum Suite is available on two different licensing models: The first model is a subscription. With the subscription, you purchase a 1 year lice...
Wed, 18 Sep, 2019 at 2:04 PM
How can I upgrade from trial to full version before the trial period has ended?
Please follow these steps: 1. Go to https://secure.2co.com/myaccount/ and either register your account or log in (you need the reference number as well ...
Wed, 17 Jul, 2019 at 8:33 AM
What are the benefits of a 1-year license?
• Free updates and upgrades: Nero Platinum Suite keeps you up to date. Updates and upgrades are included in the price and are automatically delivered to your...
Thu, 7 Mar, 2019 at 2:33 PM
Will the costs increase in the subsequent year?
The original offer price also remains valid when you renew your 1-year license. This means that you pay the same price permanently, no matter how long you w...
Thu, 7 Mar, 2019 at 2:34 PM
How to renew a 1-year license?
The 1-year license allows us to automatically renew your license for you. There is nothing else for you to do than to relax and enjoy your product. 
Thu, 7 Mar, 2019 at 2:34 PM
How can I cancel my 1-year license?
After a 1-year term, your contract can be terminated flexibly. If you decide to cancel your license, you can of course continue to use the software you purc...
Thu, 7 Mar, 2019 at 2:33 PM
Is support included?
Customer satisfaction is a central part of our company - that is why we offer permanent VIP support to all Nero Platinum Suite customers. From installation ...
Thu, 7 Mar, 2019 at 2:33 PM
What is the Nero Platinum Suite?
Nero Platinum Suite is a 1-year license that gives you unlimited access to your Nero software. You will benefit especially from free upgrades and updates of...
Wed, 25 Mar, 2020 at 12:48 PM
What are the different payment plans for Nero Platinum?
You probably still remember the outdated procedure where you had to buy and install the new Nero version each year to stay up to date. We now offer Nero Pla...
Wed, 25 Mar, 2020 at 12:53 PM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:


    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information on older Nero products from Nero 6 through Nero 2016. Click here to access the database

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket