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Note:

Due to the current situation there may be delays in shipping.

Payment methods

Which payment methods can I use?
When you purchase the Nero Platinum Suite, the same payment options are available to you as for a one-time purchase. You can pay via PayPal, credit card, di...
Thu, 7 Mar, 2019 at 2:33 PM
How do I pay?
Currently we offer our customers a 1-year license for the Nero Platinum Suite. This means that the purchase amount will be debited from your bank account at...
Thu, 7 Mar, 2019 at 2:34 PM
How to change Payment Method?
You can pay via PayPal, credit card, direct debit, and instant bank transfer.  If you would like to change your payment method, you could open Nero Star...
Tue, 25 Feb, 2020 at 4:32 AM

Other options

    Request for order overview

    2Checkout Warenkorb

    Start an inquiry at 2Checkout to get an overview of your orders. If you have placed your order with Cleverbridge, please click here:

    Cleverbridge-URL

    Problems with older Nero application

    You can report your problem via the Support App "Nero KnowHow Plus". Download the application from here and follow the instructions of the application.

    Report problems in the Nero software

    Start the new "Live Guide" and report the problem using the "Report Problem" function.

Nero Knowledgebase

In the Nero Knowledgebase you can find additional help and information about our previous Nero products. Click on the following button to access the database:

Nero Knowledgebase

Help via mobile application

Nero KnowHow is the support app for the latest Nero products.

How can I get help in other ways?

New support ticket